Reach us
Sales / New Customers
Most signups happen entirely on WhatsApp. Email if you prefer.
Registered office
Aware Consultants
577, 2nd Main, 2nd Phase, 6th Block, Banashankari 3rd Stage
Bangalore, Karnataka 560085
India
GSTIN: 29AEDPR3291M1ZV · CIN: Not applicable (Proprietorship)
Response times we aim for
| Channel | Hours | Target response |
|---|---|---|
| WhatsApp (support number) | Mon–Sat, 10am–7pm IST | < 1 hour |
| WhatsApp (after hours) | Sun + nights | By next business morning |
| Email (support@) | Mon–Fri | Within 24 hours |
| Email (privacy@) | Mon–Fri | Within 7 days; full DPDP response within 15 days |
| Grievance Officer (see Grievance page) | Mon–Fri | Within 7 days acknowledgement; resolution within 30 days |
Office visits
We're a small remote-first team. If you'd like to meet in person, email hello@dukaansethu.com at least 5 working days in advance.
Mailing list
We don't run a marketing mailing list. Our only outbound channel is:
- Account-related WhatsApp messages (setup confirmations, payment receipts, weekly performance recaps)
- Service-critical email (security incidents, billing changes, terms updates) — required for compliance
If you want product news or case studies, follow aware.co.in for monthly updates.